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Airline FAQ's
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Can I reserve a seat
assignment?
Airlines offer reserved seat selection
on most flights prior to departure. Boarding pass issuance is
restricted to the day of the flight. You may request window or
aisle seating on the search form, or special seating
arrangements can be entered in the comments field on the
reservation form. |
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How do I
request special meals or other
accommodations?
Please enter special requests in
the comments field on the reservation form and select the
option to have a live agent complete your request. |
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Can seniors
receive a discount?
Most airlines allow senior
discounts of 10% for each senior and one traveling companion.
The traveling companion must travel on the exact same
itinerary as the senior passenger. Please note this in the
comments field and select the option to have a live agent
complete your request. |
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What are the
restrictions on last-minute bookings?
To help
protect your credit card from fraudulent activity, we take
extra time to verify passenger information. Therefore,
reservations must be made at least 24 hours prior to departure
(Central Daylight Time). If the airline you have selected
requires paper tickets you will be notified of delivery
options. Naturally if you require paper tickets, time must be
allowed for delivery of the tickets from our US location.
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What is a
Valued Airline?
Valued Airline is a preferred
carrier that has a committed working relationship with us.
These relationships enable us to offer their best products and
service directly to our customers. |
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What is an eticket?
An
eticket, or electronic ticket, represents your reservation for
a flight, but is not in a paper format. You will be supplied a
confirmation number as your proof of purchase. You will not
receive a paper ticket. With an eticket, your name and flight
details will be in the airline's computer. An eticket is NOT a
boarding pass. You will still have to check-in to receive your
boarding pass.
PLEASE NOTE: New regulations require
you to present a printed receipt of your e-ticket purchase in
order to receive a boarding pass. Please be certain to print
your confirmation details page or your confirmation email and
bring it with you to the airport. Failure to do so will result
in your inability to board your flight. |
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Can I receive
a paper ticket?
Airlines charge fees for paper
tickets issued when electronic ticketing is available.
Therefore, we issue all tickets electronically unless a paper
ticket is required by the airline. When required, paper
tickets do not have additional fees other than shipping
charges. |
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Why do you
charge a service fee?
A non-refundable service fee
is charged at the time of booking in order to offer you the
lowest prices and access to our customer care agents 7 days a
week, 24 hours a day, and 365 days a year (including
holidays). This fee is $10 per ticket. |
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Are taxes
included in the price of my fare?
The price of the
tickets includes taxes and fees which are imposed on air
transportation by government authorities. Taxes and fees,
which may represent a significant portion of the cost of air
travel are either included in the fare or shown separately in
the "TAX" box(es) of the ticket(s). |
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Is my ticket
refundable or transferable?
Unfortunately tickets
are NOT refundable or transferable. |
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What are the
fees for changing my ticket?
Some major airline
carriers, including but not limited to, US Airways, American
and Delta, have changed their exchange policies for
non-refundable tickets. Changes to tickets prior to departure
date may result in large change fees plus additional
applicable charges. On your departure date, the airline may
charge additional fees for stand-by passengers. After
departure, your ticket may have no residual value. |
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Is any type
of cancellation insurance available?
No,
cancellation insurance is not available. |
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What is a
back to back ticket?
When coupons from two or more
tickets are issued at round trip fares for the purpose of
circumventing restrictions. Airlines and travel agents are
prohibited from issuing such tickets. Each airline reserves
the right to deny transportation to passengers found using
tickets in this manner. Travelers will be responsible for the
difference between the fare paid and the fare of the actual
itinerary. |
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Should I still
check-in?
If you have reserved a seat assignment,
you must still check-in. Reserved seats are subject to
cancellation if not claimed at least 30 minutes prior to
scheduled departure time (45 minutes for non-US and overseas
flights). |
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What is
required when I check-in?
ALL ticketed passengers
must show a government issued photo identification at
check-in. Children must have a parent present at check-in.
Tickets, or eticket reservations must be in each passenger's
name as it appears on the photo identification. |
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What is
required with non-US travel?
An international trip
may require valid travel documents such as, but not limited
to:
Travelnow.com is NOT
responsible for your travel documents. You are responsible for
acquiring the proper documentation. Concerns about the
required travel documents may be resolved by contacting the
appropriate consulate, embassy, or government agency. |
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What is a
schedule change?
Schedule changes are made by the
airline when it changes flight times or numbers at its
discretion. If known about in advance, TravelNow.com will send
changes to you prior to your flight. Often schedule changes
are unexpected and at the last minute. You may want to call
the airline 24 hours prior to your departure time to check
your flight schedule. |
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What are
the luggage limitations?
In general, you are
allowed two items of checked baggage per person and one
personal and one carry-on item. Luggage requirements can vary
by airline and may change due to security or other
regulations. Airlines reserve the right to assess an
additional charge at the time of check in for three or more
pieces of luggage and/or for non-standard luggage. |
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Can I fly
stand-by?
Stand-by availability is at the
discretion of the airline. Additionally, some airlines may
charge fees for flying stand-by on the same day as your
departure. |
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What services are offered for
children traveling alone?
Minors under the age of
18, traveling alone, are subject to an unaccompanied minor fee
as determined by the selected airline. For a fee of $30 or
more per flight segment, an airline customer service agent
will escort your child on and off the aircraft. All
unaccompanied children will be escorted from point of check-in
to the airplane where the child is placed in the care of a
flight attendant. A parent MUST be present at check-in when
their children are traveling alone. Please request this
service using the comment field on the reservation form. |
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Do I have to
pay full fare for an infant?
An infant is a child
under two years of age not occupying a seat. Once children
reach their second birthday, they must be seated in an
approved seat. One infant is permitted to travel free on US
domestic flights for each passenger paying adult fare who is
at least 12 years of age. Each additional child under 2 years
of age accompanying the same adult passenger will pay the
applicable accompanied child's fare whether they are occupying
a seat or not. |
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What are
International travel restrictions for
children?
For non-US travel, an infant pays 10
percent of the applicable adult fare. All infants must have a
ticket to travel. Children ages 2-11 years of age receive a
discounted fare decided by the airline. Passengers 16 years of
age or younger MUST be accompanied by an adult. |
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What is the TravelNow.com Refund
Policy?
TravelNow.com strives to provide the best
service possible and will work on behalf of our clients to
rectify any regrettable circumstances pertaining to your
reservation. However, TravelNow.com acts only as an
independent agent to secure services of an air carrier, car
rental supplier, hotel, or other travel related supplier.
Therefore, we have no control over personnel, equipment, or
operations of these suppliers and shall not be held liable for
any inconvenience, personal injury, property damage, or other
loss incurred as a result of any wrongful acts, omissions, or
default on the part of the suppliers. All grievances must be
reported with any and all supporting documentation to
TravelNow.com within 60 days of the mailing of the first
credit card statement showing any discrepancies for billing
and payment issues or within 60 days after the completion of
travel services provided. |
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What type of
customer service is offered?
After submitting your
reservation request, you will be provided with an email
address to use to make inquires about your request. Our
qualified and friendly agents are available 24-hours a day, 7
days a week, 365 days a year (including holidays) to answer
your questions. All you have to do is ask. |
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What happens
if after I purchase my ticket the airline goes bankrupt before
I travel?
If you have purchased a ticket on a US
airline that ceases operations, you may be able to stand-by
for a flight on another US airline. Section 145 of the US
Aviation and Transportation Security Act "requires, at a
minimum, that passengers holding valid confirmed tickets,
whether paper or electronic, of the insolvent or bankrupt
carrier must be transported by other carriers who operate on
the route for which the passenger is ticketed on a
space-available basis on the date of travel shown on the
ticket or other documentation demonstrating e-ticketing,
without significant additional charges." The amount of
additional charges are at the discretion of the accommodating
airline. This provision applies only on US airlines if you
make "alternative arrangement within 60 days after the date on
which that passenger's air transportation was
suspended,interrupted, or discontinued (without regard to the
originally scheduled travel date on the ticket)." Non-US
airlines are not required to comply with the above. |
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Do I need a
visa to enter the country I am visiting or traveling
through?
Every country has its own laws regarding
entrance by non-citizens. Please check the specific laws
governing the country you are visiting. It is your sole
responsibility to obtain all necessary documentation prior to
your departure. Regardless of the ticket you purchase,
applicable immigration laws apply.
Please note that a new United States regulation is in
enforcement that requires citizens from some countries to
obtain a visa if their flight is stopping over in the US, even
if the US is not the final destination .
In addition, citizens from waiver-countries visiting the
US, should be aware that per the US Department of State,
”Starting October 26, 2004, travelers entering the United
States under the Visa Waiver Program must have a
machine-readable passport. Any traveler without a
machine-readable passport will be required to obtain a visa
before coming to the United States.” For more information on
US visa regulations visit
http://unitedstatesvisas.gov/index.html.
Please check all appropriate laws for the the country you
are visiting. |
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