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How do I reserve my room?
Our reservation process is very simple. Select or enter the
desired city, enter the dates of arrival and departure, and
enter the number of guests. Click the
Search Available Hotels (for only hotels which have
vacancies), Search for Vacation Rentals or the
Browse All Hotels (all hotels in a city regardless of
vacancy) button. You could also search by a specific hotel name
within a city.
A list of hotels or vacation
rentals will appear on the screen. For more information, click
the name of the property or the Info link.
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After room types and rates are returned to your screen, you
will be able to choose the rate you desire by reading the
room information in the center of the screen, then clicking
on the Book It button on the right side of the
screen.
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After you have selected your desired room type, you will be
taken to a "Secure Reservation Request" form. Then you will
need to review the "Reservation Information" and fill in the
blanks on the "Guest Information" section. Be sure your name
and email address are spelled correctly.
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After you fill out all of the needed information, press the
"Submit Reservation" button.
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If further correspondence is necessary prior to confirming
the reservation, a Customer Care agent will reply back to
you with an email within 2 to 4 hours.
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Is it safe to
use my credit card?
Yes. We take this matter very
seriously. To ensure your security, Interactive Affiliate
Network utilizes a secure commerce server, which encrypts the
credit card number and encodes it into a non-usable form. |
What credit
card types are accepted for guarantee/deposit?
The
card types accepted for guarantee/deposit will be listed in the
Info section of the hotel description. |
My credit card
number is correct, but the hotel is not accepting it. Why?
There are a few possibilities:
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Your card type is not accepted at the hotel.
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The card expiration date precedes the reservation date.
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You have reached your credit limit.
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There is a computer error.
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Can I specify
where I would like my room located (preferred floor, next to
pool, etc.)?
If special requests are accepted by the
lodging, a section will appear on the Reservation Form to insert
such requests and submit them to the hotel. The hotel staff will
do their best to accommodate special requests. We cannot
guarantee that your requests will be granted because they are
subject to availability. |
Is the room
rate per person or per night?
Rates are quoted on a
nightly basis unless otherwise specified. SOME RATES MAY REQUIRE
SPECIAL IDENTIFICATION. Taxes and fees not included unless
otherwise specified in the detailed Rate Rules. Extra people,
children, roll-away beds and incidentals may be subject to
additional charges |
What about the special discounts?
Many of the participating hotels offer "Special Internet
Rates" to our users. These rates offer substantial savings.
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I should receive a discounted rate. How do I
get this?
The rates displayed are the only rates
available to this site for making reservations. These rates may
include government, corporate, or senior discounts. You may need
special documentation at check-in to confirm you are qualified
to receive that rate. Please do not expect to receive such a
rate at check-in without the proper identification even if you
have selected to book it online.
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Is there a waiting list for sold out hotels?
In certain instances, Interactive Affiliate Network can make
reservations at sold out properties. Often lodgings identified
as "Special Internet Rates" are providing sold out availability.
If you want to be placed on a waiting list, you will need to
contact the lodging directly. |
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What happens when I make
a reservation?
Reservation requests will result in a
new screen showing an Itinerary Number, which should be kept and
used with any future correspondence with Interactive Affiliate
Network. You may also be quoted a Confirmation Number.
Additionally, all reservations will be followed up within 2 to 4
hours with an email using the same Itinerary Number and, if
available, a Confirmation Number. |
How long will
it take Interactive Affiliate Network to respond to my
reservation request?
All reservation requests will
result in a new screen showing an Itinerary Reservation requests
will result in a new screen showing an Itinerary Number, which
should be kept and used with any future correspondence with
Interactive Affiliate Network. Additionally, all reservations
will be followed up with an email within 2 to 4 hours using the
same Itinerary Number with the status of your reservation. |
How do I
check on my request for a lodging?
You may view your
reservation using the "View/Cancel
Reservation" link. Always feel free to
contact us with any
inquiries regarding your request. For fastest service, please
include your "Booking Number" which you will receive after you
submit your booking. |
I don't have
long to wait for a confirmation. What can I do?
Typically, most lodging reservations are made in real time and
your confirmation should only take a few seconds. You will be
notified of the status of your reservation within 2 to 4 hours.
However, there can be delays. In such cases, you will receive an
email from us without a confirmation number. When we receive the
confirmation number from the property, it will be emailed to
you. If there is a special request or rate change associated
with your reservation, the request will be sent to a Customer
Care agent for processing. You may contact us directly at
customer@asiahospitality.com. |
When will my
reservation be at the hotel?
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Special Internet Rates Rates:
Your name will not appear
at the hotel until 72 hours before your arrival date. Rest
assured, the room is booked; however, the hotel just does
not know that you will be the person staying in it.
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"Additional Rates":
It takes a minimum of 24 hours before
your reservation details reach the lodging's computer
system. Rest assured, the room is booked; however, the hotel
simply has not entered your details into their system yet.
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Once I have
made my reservation, will I receive any written confirmation
from the hotel?
No. The email confirmation you
receive from Interactive Affiliate Network is all you will need.
It displays your Interactive Affiliate Network Itinerary Number,
the hotel information, the rate, confirmation number, and the
hotel's cancellation policy. |
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What is the cancellation
policy on my reservation?
When you are completing
the Secure Lodging Reservation Form, the Cancellation Policy
will be provided in red or there will be
a link to read the cancellation policy. You can also view the
property information page to find the cancellation policy. These
policies will vary from lodging to lodging, so you must read
each one carefully. In general, the standard increments are that
you must cancel the room(s) by 4 or 6 PM on the arrival date, or
24, 48, or 72 hours prior to your specified arrival; however,
these are just general guidelines and the specific policy of the
property will prevail. If you cancel before the deadline,
generally you will not be charged a penalty. Canceling after the
stated period will result in a cancellation penalty fee. Some
reservations are non-refundable and cannot be cancelled after
booking.
Reservations of "Special Internet
Rates" will apply a cancellation fee regardless of the timeframe
of cancellation. If the cancellation is outside of the time
allotted, you may be charged for one night's stay including tax
recovery charges and service fees. Please read the specific
cancellation policy provided for each property on the site and
in any emails regarding your reservation. |
How do I
cancel a reservation?
Use the "View/Cancel
Reservation" link provided on the home page. |
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What is a Vacation
Rental?
A vacation rental is any suite-type lodging that has
self-catering facilities (wet bar, refrigerator, microwave,
etc.) Most vacation rentals have separate bedrooms, fully
equipped kitchens, one or more bathrooms, washer and dryer, and
sometimes a balcony or patio. Towels and linens are provided.
Daily maid service and other hotel conveniences are usually
available.
Unlike hotels with per person
pricing, there is a set price for an entire vacation rental with
a maximum number of persons allowed. Most one-bedroom units
sleep a maximum of four using a sleeper/sofa in the living room.
Most two-bedroom vacation rentals sleep a maximum of six, and
most three-bedroom vacation rentals sleep up to eight.
Please carefully read the vacation
rental descriptions to learn the specifics of what is provided
and how many people are allowed. |
Where do I
pick up my vacation rental keys?
The email you
receive confirming your reservation for a Vacation rental will
provide details as to where and when you should pick up the keys
to your rental unit. |
What type of
customer service is offered?
After submitting your
reservation request, you will be provided with an email address
to use to make inquires about your request. Our qualified and
friendly agents are available 24-hours a day, 7 days a week, 365
days a year (including holidays) to answer your questions. All
you have to do is ask. |
I'm looking
for a hotel in Los Angeles. Can you help me?
Our
reservation agents are unable to do individual searches for
clients due to our high volume of reservations. Please use the
Lodging Search Form to identify availability and rates at
over 47,000 hotels around the world. |
Is there a
hotel shuttle service to/from the airport?
Many
hotels offer shuttle service to and from the airport. This may
be listed on the Lodging Information page. If it is offered,
there may be a charge by the hotel for this service. Vacation
rentals often do not have this type of service. |
Is parking
available? Free parking? Long-term parking?
Most
hotels and vacation rentals offer free parking to their guests,
although some may charge. Long-term parking is offered at the
discretion of the property (often in conjunction with park and
fly rates). This may be listed on the Lodging Information page. |
What if there
will be more than two adults in the room?
Most
hotels allow additional guests to stay in the rooms at a charge
(usually between $5.00-$20.00 per person). Some hotels and most
vacation rentals have a limit on how many people can stay in a
room. This may be listed on the Lodging Information page. |
Our children
will be with us... do they stay free?
Usually
children under 12 years of age stay for free in their parent's
room using the existing bedding. The age requirement differs
depending on the specific hotel's policy. This may be listed on
the Hotel Lodging page. |
Are rollaway
beds/cribs available?
Most hotels and some vacation
rentals offer rollaway beds and cribs (typically at a charge-
$5.00-$20.00 each). Some may have restrictions on what room
types will allow rollaway beds. This may be listed on the
Lodging Information page. If special requests are accepted, a
section will appear on the Reservation Form to insert such
requests and submit them to the hotel or vacation rental. |
What are the
directions to the hotel?
The location information of
the hotel is sometimes listed on the Lodging Information page.
This can identify the distance from the hotel to certain
landmarks or the airport. Vacation rental reservations will have
directions included in the confirmation email. |
Is breakfast
included?
Many hotels offer free breakfast. Often
this is a continental breakfast or sometimes just coffee and
donuts. It would be very rare for a Vacation rental to provide
breakfast. If included, it should be listed on the Lodging
Information page. |
What is the
Interactive Affiliate Network Refund Policy?
Interactive Affiliate Network strives to provide the best
service possible and will work on behalf of our clients to
rectify any regrettable circumstances pertaining to your
reservation. However, Interactive Affiliate Network acts only as
an independent agent to secure services of an air carrier, car
rental supplier, hotel, vacation rentals, or other travel
related supplier. Therefore, we have no control over personnel,
equipment, or operations of these suppliers and shall not be
held liable for any inconvenience, personal injury, property
damage, or other loss incurred as a result of any wrongful acts,
omissions, or default on the part of the suppliers. All
grievances must be reported with any and all supporting
documentation to Interactive Affiliate Network within 60 days of
the mailing of the first credit card statement showing any
discrepancies for billing and payment issues or within 60 days
after the completion of travel services provided. |
Do hotels
have minimum age requirements?
Please be aware that
some hotels may have minimum age restrictions or requirements
when reserving a room. For example, some hotels with casinos may
require you to be 21 years of age to check into a room. Please
inquire with a Customer Care Agent or with the hotel directly. |
What if I
find a lower price after booking?
Special Internet
Rate hotel reservations booked through Interactive Affiliate
Network are guaranteed to be the lowest rate. If there is a
lower rate available for the same dates and the same hotel, you
must contact us within 24 hours of booking your "Special
Internet Rate" reservation. We will either refund you the
difference or cancel the reservations without penalty. This
guarantee only applies to rate indicated as "Special Internet
Rates." It does not apply to special events such as New Years
and the Super Bowl. To learn more or to claim a guarantee,
Click here. |
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